Refund policy
Return & Refund Policy
We want you and your pet to love every purchase from Whiskers&co.
If there is an issue with your order, please contact us within 30 days of receiving your package at:
To be eligible for a return, items must be unused, unopened, and in their original packaging. Proof of purchase is required.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can resolve the issue.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Opened pet food, treats, supplements, or consumable products
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Personalized or custom-made products
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Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days from approval, please contact us at:
Contact
For any questions regarding returns or refunds: